• Customers 
• Channel Partners/Resellers
• Employee

Students entering this course should have the following qualification:

• Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino.
• Ability to competently program at least one telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.

Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate, and maintain a Cisco Unity system in either a stand-alone voice mail or unified messaging environment, as well lessons on Cisco Unity Connection. IUM is a 5-day instructor-led (ILT) course with hands-on lab activities, which also includes the AUM course with in the duration. Both of these are courses recommended for individuals seeking qualification for the Cisco Unity Support Specialization.

The course outline is as follows:

• Module 1:An Overview of a Cisco Unified Communications System
• Module 2: Unity Connection
• Module 3:Cisco Unified Communications General Setup
• Module 4:Unified Communications Subscribers: A Complete Reference
• Module 5:Unified Communications System Monitoring and Maintenance