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This course covers the essentials for effectively leading people, with or without formal authority, across hierarchical lines. People Leadership Skills will help you gain a level of understanding of what you need to do and how you need to be to manage projects, lead change initiatives, and navigate through a political network.

• Recognize your default leadership style - includes an individual assessment in threes areas
• Missions - motivations and interests that excite an individual to action
• Competencies - abilities and aptitudes that enable accomplishment
• Style - personality and behaviors that make an individual unique
• Understand the factors that influence your individual success in new roles and responsibilities
• Develop an individual plan for success in your new role or organization

• Learn and apply the art and science of how to listen - to pay close attention with the purpose of hearing
• Understand the factors that influence listening success - includes an individual assessment in 3 areas - rational listening, emotional listening and body language

• Active listening
• Fact finding
• Action planning

• Learn and apply the art and science of how to be assertive - to create ways forward that work for you and others
• Understand the factors that influence your ability to be assertive
• Passive versus aggressive
• Stories
• Choices

• Broken record
• Three part I
• Straight talk

• Learn and apply the art and science of how to manage conflict - making constructive choices to resolve differences between people and organizations.
• Understand the factors that create conflict and those that lead to conflict resolution
• Stories
• Candidness and responsiveness
• Conditions that create competition

• 4 choices
• Partnering dialog
• Compromising, Avoiding or Collaborating

• Learn and apply the art and science of how to consult - to resolve unclear points or points in doubt by exploring distinctions and creating insights
• Understand the factors that influence your ability to consult
• Thought Partner versus Pair of Hands
• Setting Goals
• Providing Feedback
• Reinforcement Techniques

• Questioning
• ABC Analysis
• Metrics to Influence Behavior
• Ways of Being Feedback