Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).
The course outline is as follows:
- Troubleshooting Methodology
- Analyzing and Isolating Problems
- Common Unified Communications Problems Symptoms
- Fixing Problems
- Services, Resources and Tools for Troubleshooting