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Contact Centre
NEW: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v1.1
Who Should Attend
  • Channel Partner / Reseller
  • Customer
  • Employee
Prerequisites

Following are the prerequisites for this course:

  • Experience with Windows 2003 OS (Install, configure, administration, troubleshooting) and Internet Information Server (IIS)
  • Databases ( SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005
  • Website / application development (Programming, de-bugging, testing) - HTML, JavaScript
  • Ability to deploy and configure of Cisco Unified Contact Centre Enterprise (Unified CCE)
Course Objectives

The participants will be able to:

  • Explain the Architectural Components of the integrated system
  • Configure Unified CCE to work with Unified EIM / Unified WIM
  • Install WebLogic and Create a WebLogic Domain
  • Install and configure a complete Unified EIM / Unified WIM system
  • Troubleshoot Installation and Maintenance issues
     
Course Content
A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

The course outline is as follows:

  • Course Introduction
  • Module 1: Features of Cisco Unified EIM and Cisco Unified WIM
  • Module 2: Architecture Installation Planning and Environment Installation
  • Module 3: User Management
  • Module 4: The Knowledge Base
  • Module 5: Administration
  • Module 6: Agent Console
  • Module 7: Cisco Unified CCE Integration and Configuration
  • Module 8: Cisco Unified Web Interaction Manager
  • Module 9: Management Tools: Monitors and Reporting
Dates India
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There are no courses currently scheduled in this timeframe
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Detail

Course ID:  CI-UEIME
India:
Rs 172,000 INR
36 CLC
Australia:
$ 5,000 AUD
45 CLC
New Zealand:
$ 5,850 NZD
41 CLC
Philippines:
P 142,857 PHP
36 CLC
Singapore:
$ 5,000 SGD
36 CLC
China:
On Request
Indonesia:
$ 4,000 USD
40 CLC
Malaysia:
RM 12,000 MYR
40 CLC
Thailand:
$ 4,000 USD
40 CLC

Duration:  5 Days

 
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