Courses detail - NEW: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v1.1

A	A	A

Home

News

Training Services

Other Services

Company

Resources

Course Search

Latest News

		Special Offers


Home > Course Detail


Contact Centre
NEW: Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v1.1

Who Should Attend

Channel Partner / Reseller
Customer
Employee

Prerequisites

Following are the prerequisites for this course:

Experience with Windows 2003 OS (Install, configure, administration, troubleshooting) and Internet Information Server (IIS)
Databases ( SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005
Website / application development (Programming, de-bugging, testing) - HTML, JavaScript
Ability to deploy and configure of Cisco Unified Contact Centre Enterprise (Unified CCE)

Course Objectives

The participants will be able to:

Explain the Architectural Components of the integrated system
Configure Unified CCE to work with Unified EIM / Unified WIM
Install WebLogic and Create a WebLogic Domain
Install and configure a complete Unified EIM / Unified WIM system
Troubleshoot Installation and Maintenance issues

Course Content

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

The course outline is as follows:

Course Introduction
Module 1: Features of Cisco Unified EIM and Cisco Unified WIM
Module 2: Architecture Installation Planning and Environment Installation
Module 3: User Management
Module 4: The Knowledge Base
Module 5: Administration
Module 6: Agent Console
Module 7: Cisco Unified CCE Integration and Configuration
Module 8: Cisco Unified Web Interaction Manager
Module 9: Management Tools: Monitors and Reporting