Courses detail - ITIL V2-V3 Manager Bridging Course


ITIL Training
ITIL V2-V3 Manager Bridging Course

Who Should Attend

Those with an existing ITIL V2 Manager Certificate. The Managers Certificate in IT Service Management.

Prerequisites

No candidate can attend the course without producing evidence of their ITIL V1 or V2 Manager Certificate qualification. Extensive pre-reading is recommended for this course. It is suggested each candidate have access to have the full suite of the Five ITIL V3 Core Publications for the duration of the course. If required, these can be purchased from http://itsmf.org.au/bookstore/

Course Objectives

This course is specifically designed for those who have an existing ITIL V1 or V2 Managers Certificate and requires upgrading their existing qualification to ITIL V3. The Course covers the five core subject areas in ITIL V3. An 80% pass mark in the associated 90 minute, multiple choice exam (20 questions) for this course will achieve the ITIL Manager V3 status which is known as ITIL Expert.

Skills Gained:

Given that the target audience for this course will have proven ITIL Management capability, the five days are dedicated to covering the content of the five core publications. Differences from ITIL V2 will be highlighted and the new Concepts, Processes and Functions introduced in the ITIL refresh program will be discussed in detail, together with how this can be applied within an organization.

Course Content

The five days day will be spent discussing and performing workshops around each of the following:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service
Lifecycle

Dates India

Show Schedule for	1 Month3 MonthsAll

There are no courses currently scheduled in this timeframe

Date On Request	Location On Request

Confirmed Courses

Online Training